FAQ’s

  • How quickly can I get started?

    Pretty quick! As soon as we receive your documentation (schedules, clean types & area types) we will start loading. Typically this is turned around in about a week. From there we run a supervisor training session and a cleaner training session and you’re good to go.

  • What types of reports can I access?

    The Hospitality Suite inlcudes access to 5 real-time reports covering a range of areas including Daily Progress to see where your cleaners are up to at any point of the day, a General Report, to pull detailed information from all cleans and dashboards to compare scheduled v actual times for cleans done, Site Analytics and Completion Statistics.

  • What costs are involved?

    The iClean costs are simple regardless of the type of set up. There is a Site Implementation fee for the initial onboarding and then a monthly cost per trolley/run sheet based on a user scale. For a quote for your sites please reach out to our team and they will be happy to provide these numbers to you.

  • What devices does the system work on?

    The iClean Hospitality Suite works on all mobile devices regardless of whether they are Android or Apple, tablets or mobile devices. Our audits and scheduling are also able to be completed online on our website.

  • Who owns the data collected?

    Our clients continue to own all of their data input and collected by the system, whether it be your cleaning analytics or evidence collected in audits, it’s all yours and available to be exported at any time. What we own is the system itself that provides this information to you.

  • Can iClean help manage any cleaning system?

    The iClean system is completely customisable so that whatever cleaning system, products or processes you follow and use, we can ensure your cleaners know exactly what you expect of them and have the ability to succeed.

  • Can I create my own audits?

    Absolutely. We believe that your system should be as unique as your business with no extra costs. You can create as many audit templates as you like, edit them easily at any time and set up as many teams as you need.